Privacy Policy

1. Introduction

Welcome to TemuIn ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our influencer marketing platform.

By using TemuIn, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

When you register and use TemuIn, we collect:

• Account Information: Name, email address, password (encrypted), user type (influencer/brand)
• Profile Information: Bio, location, phone number, website, social media links
• Business Information: For brands - company name, business registration details
• Payment Information: Bank account details for payment processing (processed securely through third-party payment processors)

2.2 Instagram Account Information

When you connect your Instagram account through Meta's OAuth 2.0:

• Basic Profile: Instagram username, account ID, account type, profile picture
• Public Metrics: Follower count, following count, media count
• Media Content: Posts, reels, carousel albums (images, videos, captions, timestamps)
• Insights Data: Impressions, reach, engagement metrics, saves, shares, likes, comments, views
• Access Token: Encrypted token for accessing your Instagram data (we do not store your Instagram password)

3. How We Use Your Information

3.1 Platform Operations

• Creating and managing user accounts
• Authenticating users and maintaining security
• Providing influencer-brand matching services
• Processing campaign applications and collaborations
• Facilitating payments and transactions

3.2 Instagram Integration

• Fetching and displaying Instagram profile statistics
• Calculating engagement metrics and PSV (Potential Sales Value)
• Showing portfolio content from Instagram posts
• Providing analytics and insights to users
• Syncing Instagram data for portfolio management

4. How We Share Your Information

4.1 With Other Users

• Influencers: Your public profile, portfolio, Instagram metrics are visible to brands
• Brands: Your company information and campaign details are visible to influencers
• Campaign Collaboration: Information shared during campaign applications and execution

4.2 With Third-Party Service Providers

• Meta/Instagram: Through their official API for Instagram integration
• Payment Processors: For processing payments (Stripe, PayPal, local payment gateways)
• Cloud Hosting: AWS, Google Cloud, or similar for data storage and processing
• Email Services: For sending transactional and marketing emails
• Analytics Tools: Google Analytics or similar for platform analytics

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights and safety.

5. Data Retention

• Active Accounts: We retain your data as long as your account is active
• Deleted Accounts: Data is deleted within 90 days of account deletion request
• Legal Requirements: Some data may be retained longer to comply with legal obligations
• Instagram Data: Refreshed periodically; historical data retained for analytics

You can request deletion of your data at any time through your account settings or by contacting us.

6. Your Data Rights

Depending on your location, you have the following rights:

6.1 Access and Portability

• Request a copy of your personal data
• Export your data in a machine-readable format

6.2 Deletion

• Request deletion of your personal data ("right to be forgotten")
• Disconnect Instagram account and delete associated data

7. Instagram-Specific Data Handling

7.1 Meta Platform Compliance

TemuIn complies with Meta's Platform Terms and Instagram API Terms:

• We only request necessary permissions for platform functionality
• We do not use Instagram data for advertising or marketing outside our platform
• We do not sell Instagram data to third parties
• We respect Instagram's data use policies and rate limits

7.2 Instagram Data Access

You control what data we access:

• Approval Required: You must approve each permission request
• Revocable: You can revoke access anytime through Instagram settings
• Limited Scope: We only request data needed for portfolio and analytics features

7.3 Instagram Data Deletion

When you delete your TemuIn account or disconnect Instagram:

• Your Instagram access token is immediately invalidated
• Instagram media and insights data are deleted within 90 days
• Public profile information may be retained for historical records (anonymized)

For complete deletion instructions, visit our Data Deletion page.

8. Data Security

We implement industry-standard security measures:

• Encryption: HTTPS/TLS for data in transit, AES-256 for data at rest
• Access Controls: Role-based access, multi-factor authentication
• Secure Storage: Encrypted databases, secure cloud infrastructure
• Token Security: Instagram access tokens encrypted and rotated regularly

9. Cookies and Tracking Technologies

9.1 Types of Cookies We Use

• Essential Cookies: Required for platform functionality (authentication, session management)
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Track usage patterns and improve our service
• Marketing Cookies: Deliver relevant advertisements (with consent)

9.2 Managing Cookies

You can control cookies through your browser settings. Note that blocking all cookies may affect platform functionality.

10. Children's Privacy

TemuIn is not intended for users under 13 years of age (or 16 in the EU). We do not knowingly collect information from children.

• Age Verification: Users must confirm they meet age requirements
• Instagram Compliance: Instagram's minimum age is 13
• Discovery: If we learn we collected data from a child, we delete it immediately

If you believe a child has provided us with personal information, contact us at privacy@temuin.app.

11. International Data Transfers

TemuIn operates globally. Your information may be transferred to and processed in countries other than your country of residence. We use Standard Contractual Clauses and ensure adequate protections for international data transfers.

By using TemuIn, you consent to the transfer of your information to these locations.

12. Your California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

12.1 Right to Know

• Categories of personal information collected
• Sources of personal information
• Business purposes for collecting information
• Third parties with whom we share information

12.2 Right to Delete

Request deletion of your personal information (with certain exceptions)

12.3 Right to Opt-Out

Opt-out of sale of personal information (Note: We do not sell personal information)

13. European Users (GDPR)

If you are in the European Economic Area (EEA), UK, or Switzerland:

13.1 Legal Basis for Processing

We process your data based on:

• Contract Performance: To provide our services
• Legitimate Interest: To improve our platform and prevent fraud
• Consent: For marketing communications and optional features
• Legal Obligation: To comply with laws

13.2 Your GDPR Rights

You have the right to lodge a complaint with your local data protection authority.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically:

• Notice: We will notify you of material changes via email or platform notification
• Effective Date: Changes become effective 30 days after notice
• Acceptance: Continued use after changes constitutes acceptance

We encourage you to review this Privacy Policy regularly.

15. Third-Party Links

TemuIn may contain links to third-party websites or services:

• Not Responsible: We are not responsible for third-party privacy practices
• Review Policies: Read their privacy policies before providing information
• Instagram: Governed by Meta's Data Policy

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy:

• Email: privacy@temuin.app
• Support: support@temuin.app
• Response Time: We aim to respond within 30 days